Professional Summary
As Deputy Chief Technology Officer and Executive Director of Information Technology at the University of Cincinnati, I lead enterprise IT strategy, operations, and governance across the main campus and regional campuses (UC Blue Ash and UC Clermont).
With 19+ years in higher education technology, I direct a high-performing team that delivers seamless classroom experiences, secure infrastructure, e-learning platforms, shared services, and robust information security. I also oversee the university’s ServiceNow platform, driving ITSM transformation, workflow automation, and the continued expansion of ServiceNow as our central platform for IT and academic service delivery.
My focus is strategic and hands-on: assessing institutional needs, designing innovative and cost-effective solutions, aligning leadership, and executing with precision. I partner closely with academic and administrative stakeholders to ensure technology empowers teaching, learning, research, and operations.
Energized by complex challenges and motivated by measurable impact, I’m passionate about leveraging tools like ServiceNow to streamline processes and elevate the experience of faculty, staff, and students.
Education
BBA: BBA, University of Cincinnati Cincinnati, Ohio, 2004
Honors and Awards
04-11-2016 The Lindner Way Award Established in 2014, The Lindner Way award annually recognizes one staff member for his or her outstanding contributions to the vision of vision of the Lindner College of Business through internally and/or externally focused strategic initiatives that cultivate a premier academic, talent and business knowledge. Status:Recipient Level:College Type:Monetary
05-17-2011 Phyllis Trosper Service Excellence Award This award recognizes an administrative or clerical staff member who demonstrates high levels of customer service and performance, creates cooperative and positive interactions with the college’s constituents, and carries out his/her job duties in ways that exceed standard expectations. This award was named in honor of Phyllis Trosper, a former staff member of the college whose performance truly reflected the essence of the award. Level:College Type:Leadership
05-01-2022 Julie Menchen Distinguished Service Award This award is unique in that it is not awarded yearly, but only when warranted by an employee who exemplifies continued outstanding service and dedication to the faculty, staff, students, and values of the Lindner College of Business over the course of many years. It rewards an individual who has impacted the College with high quality and meaningful contributions that greatly exceed the expectations of their role, has shown selflessness in dedication and commitment to the core values of the Lindner College of Business, and has served for at least ten years. This award was named in honor of Julie Menchen, who had demonstrated these traits consistently for over forty years at the time the award was created in her honor. Status:Recipient Level:University Type:Recognition
04-01-2019 UC Foundation Classroom Technology Grant Awarded $597,000 for the creation of six technology-rich classrooms that support new ways to learn and teach in the newly built Lindner College of Business. Anonymous Donor Status:Recipient Level:University Type:Grant
Professional Affiliation
I WANT TO BE CONNECTED! Educause Speaker – Summary: By utilizing automated control systems, University of Cincinnati’s School of Business has recently experienced a renovation and modernization of an old auditorium. The new Bob and Rose Fealy Auditorium is an innovative, state of the art solution to connect classrooms globally through fiber optic switching, lecture capture, and control. UC"s emphasis on co-operative education, coupled with a comprehensive collection of colleges on campus, creates unique opportunities for interdisciplinary education and cross collaboration. Educause,