Professional Summary
Dr. Froehle is a Professor of Operations, Business Analytics and Information Systems in the UC Lindner College of Business. He earned his BS in Mechanical Engineering and MBA in Operations Management at the University of Cincinnati. He worked in the engineering industry and founded a dot-com startup before earning his PhD in Business (Operations Management) at the University of North Carolina at Chapel Hill. His research and teaching focus on operations management in healthcare delivery and technology-enabled services. This profile last updated 6/2018; please visit https://business.uc.edu/Craig-Froehle for current CV.
Education
Ph D: University of North Carolina at Chapel Hill 2001 (Business Administration (Operations Management))
MBA: University of Cincinnati 1996 (Operations Management)
BS: University of Cincinnati 1992 (Mechanical Engineering)
Research and Practice Interests
Dr. Froehle"s research focuses on operations management in the healthcare industry, with specific attention to patient flow, capacity management, scheduling, and improving the patient experience. His research also includes significant work on service operations in general, with particular focus on high-tech and technology-enabled services.
Positions and Work Experience
01-2016 - Academic Scholar, Cornell University Institute for Healthy Futures,
08-15-2014 - Professor, University of Cincinnati Lindner College of Business, Department of OBAIS,
07-01-2013 - Professor, University of Cincinnati, College of Medicine, Department of Emergency Medicine,
07-01-2008 -06-30-2017 Associate Professor (by courtesy), University of Cincinnati College of Medicine, Department of Pediatrics (by courtesy),
01-01-2007 -06-30-2017 Associate Professor, Cincinnati Children’s Hospital Medical Center,
09-01-2007 -08-14-2014 Associate Professor of Operations Management, University of Cincinnati Lindner College of Business, Department of OBAIS,
06-15-2001 -08-31-2007 Assistant Professor of Operations Management, Department of Quantitative Analysis and Operations Management, College of Business, University of Cincinnati,
1996 -2001 Founder and Owner, Founded and operated online distributor of digital content formatted for mobile computers. Firm acquired by Handmark, a private software company, December, 2001., MemoWare.com,
1994 -1997 Project Manager / Project Engineer, Responsible for planning and managing budgets and schedules, overseeing all technical and administrative aspects of multiple projects through completion, and preparing bid proposals, Belcan Engineering,
1991 -1994 Machinery Engineer, Developed finite element analysis (FEA) models, assessed and redesigned manufacturing systems, and designed and performed experiments for testing new equipment and processes, BGP Services,
Research Support
Investigators:Masterson, Suzanne; Froehle, Craig; Hollensbe, Elaine 2014 Graduate School Doctoral Program Enhancement Grant 30000 Type:Grant Level:The University of Cincinnati
Investigators:Froehle, Craig; Ward, Michael 2015 -2018 NIH K23 Career Development Award (Grant # HL127130) 568000 Funded Type:Grant Level:Federal
Investigators:Froehle, Craig -2015 The Carnegie Corporation of New York; Carnegie Fellows Program Forecasting the Effects of Technology on Healthcare in the U.S. through 2040 196307 Not Funded Type:Grant Level:Private
Investigators:Masterson, Suzanne; Froehle, Craig 2014 -2014 Faculty Development Council Second city Improvisation: A One Day Workshop for Lindner College Faculty Memebrs 10000 Funded Type:Grant Level:The University of Cincinnati
Investigators:Froehle, Craig; Adeoye, Opeolu; Hart, Kimberly; Torabi, Elham 2013 -2014 Genentech, LLC Maximizing use of tPA in stroke: The optimal systems of stroke care 96000 Funded Type:Sponsored Research Level:Private
Investigators:Magazine, Michael; Froehle, Craig; Rao, Uday 07-2010 -12-2013 NSF Clinic Scheduling 400000.00 Currently Under Review Type:Grant Level:Federal
Investigators:Magazine, Michael; Froehle, Craig 10-2009 -12-2013 Mayfield Clinic Scheduling at Mayfield Clinic 19200.00 Funded Type:Contract Level:Local
Investigators:Froehle, Craig; White, Christine; Shah, Samir; Iyer, Srikant 2012 -2012 CCHMC Reducing Pneumonia Practice Variation to Decrease Cost 60000 Not Funded Type:Grant Level:Private
Investigators:Froehle, Craig 05-2008 -02-2011 Robert Wood Johnson Foundation Advancing the Science of Continuous Quality Improvement 285026 Funded Type:Grant Level:Private
Investigators:Froehle, Craig; Huang, Samuel H; Magazine, Michael 10-2009 -10-2009 Robert Wood Johnson Foundation Simulation Games for Improving Care Delivery: Translating Systems Engineering Tools into Practice 128293 Not Funded Type:Grant Level:Private
Investigators:Froehle, Craig 01-2009 -05-2009 Veterans Engineering Research Center 3625000 Not Funded Type:Grant Level:Federal
Investigators:Froehle, Craig -2007 College of Business Summer Research Grant 10000 Type:Grant
Investigators:Froehle, Craig -2007 Interdisciplinary Faculty Development Grant 11826 Type:Grant Level:The University of Cincinnati
Investigators:Froehle, Craig -2007 Cincinnati Children’s Hospital Medical Center, Surgical Services 57770 Funded Type:Sponsored Research
Investigators:Froehle, Craig -2006 Cincinnati Children’s Hospital Medical Center, Orthopaedic Surgery 45000
Investigators:Froehle, Craig -2006 Faculty Development Grant 2245 Type:Grant Level:The University of Cincinnati
Investigators:Froehle, Craig -2004 Cincinnati Children’s Hospital Medical Center, Radiology Informatics Core 56940
Investigators:Froehle, Craig -2004 College of Business Summer Research Grant 10000 Type:Grant
Investigators:Froehle, Craig; Roth, A.V.; Medina, F.; Shamblin, L. -1999 Dell Computer Corporation Strategic Technology and Research (STAR) Grant 20000 Type:Grant
Publications
Peer Reviewed Publications
Kasaie, Parastu; David Kelton, W; Ancona, Rachel M; Ward, Michael J; Froehle, Craig M; Lyons, Michael S (2018. ) Lessons Learned From the Development and Parameterization of a Computer Simulation Model to Evaluate Task Modification for Health Care Providers.Academic emergency medicine : official journal of the Society for Academic Emergency Medicine, , 25 (2 ) ,238-249 More Information
Laker, Lauren F; Torabi, Elham; France, Daniel J; Froehle, Craig M; Goldlust, Eric J; Hoot, Nathan R; Kasaie, Parastu; Lyons, Michael S; Barg-Walkow, Laura H; Ward, Michael J; Wears, Robert L (2018. ) Understanding Emergency Care Delivery Through Computer Simulation Modeling.Academic emergency medicine : official journal of the Society for Academic Emergency Medicine, , 25 (2 ) ,116-127 More Information
Grooms, Heather R; Froehle, Craig M; Provost, Lloyd P; Handyside, James; Kaplan, Heather C Improving the Context Supporting Quality Improvement in a Neonatal Intensive Care Unit Quality Collaborative: An Exploratory Field Study.American journal of medical quality : the official journal of the American College of Medical Quality, , 32 (3 ) ,313-321 More Information
Torabi, Elham; Froehle, Craig M; Lindsell, Christopher J; Moomaw, Charles J; Kanter, Daniel; Kleindorfer, Dawn; Adeoye, Opeolu (2016. ) Monte Carlo Simulation Modeling of a Regional Stroke Team's Use of Telemedicine.Academic emergency medicine : official journal of the Society for Academic Emergency Medicine, , 23 (1 ) ,55-62 More Information
Ward, Michael J; Self, Wesley H; Froehle, Craig M (2015. ) Effects of Common Data Errors in Electronic Health Records on Emergency Department Operational Performance Metrics: A Monte Carlo Simulation.Academic emergency medicine : official journal of the Society for Academic Emergency Medicine, , 22 (9 ) ,1085-92 More Information
Ward, Michael J; Ferrand, Yann B; Laker, Lauren F; Froehle, Craig M; Vogus, Timothy J; Dittus, Robert S; Kripalani, Sunil; Pines, Jesse M (2015. ) The nature and necessity of operational flexibility in the emergency department.Annals of emergency medicine, , 65 (2 ) ,156-61 More Information
Laker, Lauren F; Froehle, Craig M; Lindsell, Christopher J; Ward, Michael J (2014. ) The flex track: flexible partitioning between low- and high-acuity areas of an emergency department.Annals of emergency medicine, , 64 (6 ) ,591-603 More Information
Larson, David B; Froehle, Craig M; Johnson, Neil D; Towbin, Alexander J (2014. ) Communication in diagnostic radiology: meeting the challenges of complexity.AJR. American journal of roentgenology, , 203 (5 ) ,957-64 More Information
Ward, Michael J; Marsolo, Keith A; Froehle, Craig M (2014. ) Applications of Business Analytics in Healthcare.Business horizons, , 57 (5 ) ,571-582 More Information
Ward, Michael J; Froehle, Craig M; Hart, Kimberly W; Collins, Sean P; Lindsell, Christopher J (2014. ) Transient and sustained changes in operational performance, patient evaluation, and medication administration during electronic health record implementation in the emergency department.Annals of emergency medicine, , 63 (3 ) ,320-8 More Information
Kaplan, Heather C; Froehle, Craig M; Cassedy, Amy; Provost, Lloyd P; Margolis, Peter A An exploratory analysis of the model for understanding success in quality.Health care management review, , 38 (4 ) ,325-38 More Information
Ward, Michael J; Froehle, Craig M; Hart, Kimberly W; Lindsell, Christopher J (2013. ) Operational data integrity during electronic health record implementation in the ED.The American journal of emergency medicine, , 31 (7 ) ,1029-33 More Information
Kaplan, Heather C; Provost, Lloyd P; Froehle, Craig M; Margolis, Peter A (2012. ) The Model for Understanding Success in Quality (MUSIQ): building a theory of context in healthcare quality improvement.BMJ quality & safety, , 21 (1 ) ,13-20 More Information
Kaplan, Heather C; Brady, Patrick W; Dritz, Michele C; Hooper, David K; Linam, W Matthew; Froehle, Craig M; Margolis, Peter (2010. ) The influence of context on quality improvement success in health care: a systematic review of the literature.The Milbank quarterly, , 88 (4 ) ,500-59 More Information
Halsted, Mark J; Froehle, Craig M (2008. ) Design, implementation, and assessment of a radiology workflow management system.AJR. American journal of roentgenology, , 191 (2 ) ,321-7 More Information
Torabi, Elham; Cayirli, Tugba; Froehle, Craig M; Klassen, Kenneth J; Magazine, Michael; White, Denise L; Ward, Michael J (2020. ) FASStR: a framework for ensuring high-quality operational metrics in health care.The American journal of managed care, , 26 (6 ) ,e172-e178 More Information
Ward, Michael J; Collins, Sean P; Liu, Dandan; Froehle, Craig M (2018. ) Preventable delays to intravenous furosemide administration in the emergency department prolong hospitalization for patients with acute heart failure.International journal of cardiology, , 269 ,207-212 More Information
Other Publications
Torabi, Elham; Froehle, Craig; Miller, Christopher Rethinking Patient Triage for Faster, More Cost-Effective Care in the Emergency Department . Production and Operations Management
Ward, Michael J; Collin, Sean P; Liu, Dandan; Froehle, Craig Preventable delays to intravenous furosemide administration in the emergency department prolong hospitalization for patients with acute heart failure . International Journal of Cardiology
Kasaie, Parastu; Kelton, David; Ancona, Rachel; Ward, Michael J; Froehle, Craig; Lyons, Michael (02-2018. ) Lessons Learned From the Development and Parameterization of a Computer Simulation Model to Evaluate Task Modification for Health Care Providers .25 (2 ) , Academic Emergency Medicine
Laker, Lauren; Torabi, Elham; France, Daniel; Froehle, Craig; Goldlust, Eric; Hoot, Nathan; Kasaie, Parastu; Lyons, Michael; Barg-Walkow, Laura; Ward, Michael; Wears, Robert (02-2018. ) Understanding Emergency Care Delivery through Computer Simulation Modeling .25 (2 ) , Academic Emergency Medicine
Sundrup, Rui; Windeler, Jaime; Froehle, Craig (2017. ) Evaluating Effects of Information Incongruence and Gender on Online Review Helpfulness. . Americas Conference on Information Systems
White, Denise; Torabi, Elham; Froehle, Craig (11-2017. ) Ice-Breaker vs. Standalone: Comparing Alternative Workflow Modes of Mid-Level Care Providers . Production and Operations Management
Laker, Lauren; Froehle, Craig; Windeler, Jaime; Lindsell, Christopher Quality and Efficiency of the Clinical Decision-Making Process: Information Overload and Emphasis Framing . Production and Operations Management
Grooms, Heather R; Froehle, Craig; Provost, Lloyd P; Handyside, James; Kaplan, Heather C (05-2017. ) Improving the Context Supporting Quality Improvement in a Neonatal Intensive Care Unit Quality Collaborative: An Exploratory Field Study .32 (3 ) , American Journal of Medical Quality
Torabi, Elham; Froehle, Craig; Lindsell, Christopher J; Moomaw, Charles J; Kanter, Daniel S; Kleindorfer, Dawn; Adeoye, Opeolu (2016. ) Monte Carlo Simulation Modeling of a Regional Stroke Team’s Use of Telemedicine .23 (1 ) , Academic Emergency Medicine
Ward, Michael J; Froehle, Craig; Self, Wesley H (09-2015. ) Effects of Common Data Errors in Electronic Health Records on Emergency Department Operational Performance Metrics: A Monte Carlo Simulation .22 (9 ) , Academic Emergency Medicine
Ward, Michael J; Ferrand, Yann B; Laker, Lauren; Froehle, Craig; Vogus, Timothy; Dittus, Robert; Kripalani, Sunil; Pines, Jesse M (02-2015. ) The Nature and Necessity of Operational Flexibility in the Emergency Department .65 (2 ) , Annals of Emergency Medicine
Laker, Lauren; Froehle, Craig; Lindsell, Christopher J; Ward, Michael (12-2014. ) The Flex Track: Flexible Partitioning Between Low- and High-Acuity Areas of an Emergency Department .64 (6 ) , Annals of Emergency Medicine
Larson, David B; Froehle, Craig; Towbin, Alex; Johnson, Neil R (11-2014. ) Communication in Diagnostic Radiology: Meeting the Challenges of Complexity .203 (5 ) , American Journal of Roentgenology
Ward, Michael; Marsolo, Keith A; Froehle, Craig (09-2014. ) Applications of Business Analytics in Healthcare .57 (5 ) , Business Horizons
Froehle, Craig; White, Denise (2014. ) Interruption and Forgetting in Knowledge-Intensive Service Environments .23 (4 ) , Production and Operations Management
Ward, Michael; Froehle, Craig; Hart, Kimberly W; Collins, Sean P; Lindsell, Christopher J (03-2014. ) Transient and Sustained Changes in Operational Performance, Patient Evaluation, and Medication Administration during Electronic Health Record Implementation in the Emergency Department .63 (3 ) , Annals of Emergency Medicine
Kaplan, Heather C; Froehle, Craig; Cassedy, Amy; Provost, Lloyd P; Margolis, Peter A (2013. ) An Exploratory Analysis of the Model for Understanding Success in Quality .38 (4 ) , Health Care Management Review
Magazine, Michael; Froehle, Craig; Torabi, Elham; White, Denise Outpatient Flow Performance Metrics .
Ward, Michael; Froehle, Craig; Hart, Kimberly W; Lindsell, Christopher J (2013. ) Operational Data Integrity during Electronic Health Record Implementation in the Emergency Department .31 (7 ) , American Journal of Emergency Medicine
Halsted, Mark J; Johnson, Neil D; Froehle, Craig (2013. ) US Patent #8,484,048, Automated System and Method for Prioritization of Waiting Patients .
Froehle, Craig; Magazine, Michael (2012. ) The State of Healthcare in OR/OM .14 (4 ) , Manufacturing & Service Operations Management
Kaplan, Heather; Provost, Lloyd; Froehle, Craig; Margolis, Peter (2012. ) The Model for Understanding Success in Quality (MUSIQ): Building a Theory of Context in Health Care Quality Improvement .21 (1 ) , BMJ Quality & Safety
White, Denise; Froehle, Craig; Klassen, Kenneth J (06-2011. ) The Effect of Integrated Scheduling and Capacity Planning on Clinical Efficiency .20 (3 ) , Production and Operations Management
Kaplan, Heather; Brady, Patrick; Dritz, Michele; Hooper, David; Linam, Matthew; Froehle, Craig; Margolis, Peter (2010. ) The Influence of Context on Quality Improvement Success in Healthcare: A Systematic Review of the Literature .88 (4 ) , The Milbank Quarterly
Froehle, Craig; Scheidt, J.; Magazine, M. (2008. ) Multisite Block Scheduling of Surgical and Clinical Operations . 2008 EurOMA Conference
Roth, Aleda V; Cattani, Kyle D; Froehle, Craig (2008. ) Antecedents and Performance Outcomes of Global Competence: An Empirical Investigation .25 (01/02/19 ) , Journal of Engineering & Technology Management
Halsted, Mark J; Froehle, Craig (2008. ) Design, Implementation, and Assessment of a Radiology Workflow System . American Journal of Roentgenology
Froehle, Craig; Roth, Aleda V (2007. ) A Resource-Process Framework of New Service Development .16 (2 ) , Production and Operations Management
Froehle, Craig; Sampson, Scott E (2006. ) Clarifying Services Operations Management with a Unified Services Theory .13 (1 ) , POMS Chronicle
Froehle, Craig; Sampson, Scott E (2006. ) Foundations and Implications of a Proposed Unified Services Theory .15 (2 ) , Production and Operations Management
Froehle, Craig (2006. ) Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction .37 (1 ) , Decision Sciences
Halsted, Mark J; Froehle, Craig; Yang, Hong; Perry, Laurie A; Johnson, Niel D (2005. ) Operation Workflow Triage . Imaging Economics
Froehle, Craig; Sampson, Scott E (2005. ) Theoretical and Practical Foundations of the Unified Services Theory . Proceedings of the 2005 Decision Sciences Institute Annual Meeting
Froehle, Craig (2004. ) Insourcing, Offshoring, and Automation: Different Operational Approaches to Customer Service .11 (03/04/19 ) , POMS Chronicle
Froehle, Craig; Roth, Aleda V (2004. ) New Measurement Scales for Evaluating Perceptions of the Technology-Mediated Customer Service Experience .22 (1 ) , Journal of Operations Management
Froehle, Craig; Hill, Arthur V; Collier, David A; Goodale, John C; Metters, Richard D; Verma, Rohit (2002. ) Research Opportunities in Service Process Design .20 (2 ) , Journal of Operations Management
Froehle, Craig; Roth, Aleda V; Chase, Richard B; Voss, Christopher A (2000. ) Antecedents of New Service Development Effectiveness: An Exploratory Examination of Strategic Operations Choices .3 (1 ) , Journal of Service Research
Froehle, Craig (1999. ) Perspectives for New Service Development: A Model and Approach for Calibration of New Scales . Proceedings of the 1999 Decision Sciences Institute Annual Meeting
Book Chapter
Froehle, Craig; Magazine, Michael (2013 ) Improving Patient Flow in the Complex Outpatient Clinic Handbook of Healthcare Operations Management: Methods and Applications
Presentations
Invited Presentations
Laker, Lauren; Froehle, Craig (2014. ) Quality and Efficiency Implications of Interruptions and Information Overload on Decision-Making .DSI,
Laker, Lauren; Froehle, Craig (2014. ) Quality and Efficiency Implications of Interruptions and Information Overload on Decision-Making .INFORMS,
Torabi, Elham; Froehle, Craig; Adeoye, Opeolu (2014. ) Title Temporarily Redacted .M&SOM (Healthcare SIG Mini-Conference),
Froehle, Craig (05-2014. ) Can Staff and Facilities Deliver Care More Flexibly? .POMS, Conference. .
Laker, Lauren; Froehle, Craig; Leenellett, Elizabeth (05-2014. ) Integrating Long-Range Demand Forecast and Staff Schedule Optimization in the Emergency Department .POMS, Conference. .
Torabi, Elham; Froehle, Craig; Rao, Uday; Magazine, Michael (05-2014. ) Resilient Patient Scheduling in Complex Outpatient Clinics .POMS, Conference. .
Torabi, Elham; Froehle, Craig; Adeoye, Opeolu (05-2014. ) Title Temporarily Redacted .POMS, Conference. .
Torabi, Elham; Mai, Feng; Rao, Uday; Magazine, Michael; Froehle, Craig (06-2013. ) A Queueing-Based Measure to Evaluate Responsiveness to Multi-Class Customers in Healthcare Delivery .INFORMS Healthcare Conference, Conference. .
Torabi, Elham; Froehle, Craig; Rao, Uday; Magazine, Michael (05-2013. ) A New Buffer-Sizing Approach to Robust Patient Scheduling .POMS, Conference. .
Torabi, Elham; Froehle, Craig; Rao, Uday; Magazine, Michael (10-2012. ) A New Buffer-Sizing Approach to Robust Patient Scheduling .INFORMS, Conference. .
Torabi, Elham; Froehle, Craig; Rao, Uday (10-2012. ) Resilient Patient Scheduling in a Complex Outpatient Clinic .INFORMS, Conference. .
Magazine, Michael; Froehle, Craig (11-2011. ) Patient Flow .Pulmonary Grand Rounds, UC Medical School, UC Medical School. Level:Local
Froehle, Craig; White, Denise L (11-2010. ) Fixing Outpatient Clinic Flow by Changing Behavior and Reducing Service Variance .INFORMS, Austin, TX.
Froehle, Craig (05-2010. ) Doctoral Symposium Research Faculty Panel .POMS, Vancouver, BC, Canada.
White, Denise L; Froehle, Craig; Klassen, Kenneth J (05-2010. ) Effect of Integrated Scheduling and Capacity Policies on Clinical Efficiency .POMS, Vancouver, BC, Canada.
Froehle, Craig (02-2010. ) Operational Therapy: Better Policies and Processes for Managing Healthcare Delivery .Kelley School of Business Research Seminar, Indiana University, Bloomington, IN.
Magazine, Michael; Froehle, Craig; Martin, Kipp; Wise, Cary (10-2009. ) Scheduling Doctors to Clinical and Surgical Timeslots .INFORMS, INFORMS, San Diego,CA. Level:International
Froehle, Craig; Halsted, Mark J (09-07-2007. ) Creating an Automated Triage System for Radiology .UC Outcomes Research Conference, UC Division of General Internal Medicine,
Froehle, Craig; Sampson, Scott E. (11-2006. ) Customer-Centric Innovation: The 7 Roles of Service Customers .Service & Support Professionals Association Services Leadership Conference, Washington, D.C.
Sampson, Scott E.; Froehle, Craig (02-2006. ) A Supply Chain Approach for Service Design and Innovation .Product and Service Innovation Conference, Park City, UT.
Honors and Awards
04-2019 Lindner Research Excellence Award Type:Scholarship/Research
05-2018 Dean"s List of Teaching Excellence Level:College Type:Teaching
04-2018 George Barbour Award for Good Faculty-Student Relations Level:University Type:Teaching
12-2017 Dean"s List of Teaching Excellence Level:College Type:Teaching
09-2017 Invited Speaker Level:National Type:Scholarship/Research
04-2017 Dean"s List of Teaching Excellence Level:College Type:Teaching
02-2017 Invited Speaker Level:National Type:Scholarship/Research
02-2017 Invited Speaker Level:National Type:Scholarship/Research
2015 Dean"s List of Teaching Excellence Level:College Type:Teaching
2015 Lindner Research Fellow Level:College Type:Scholarship/Research
2014 Dean"s List of Teaching Excellence Level:College Type:Teaching
2014 Guest Speaker, Business Advisory Council Level:College Type:Scholarship/Research
2014 Lindner Research Fellow Level:College Type:Scholarship/Research
2013 Dean"s List of Teaching Excellence Level:College Type:Teaching
2013 Invited Speaker Level:University Type:Scholarship/Research
2013 Lindner Research Fellow Type:Scholarship/Research
2013 Nominee, Michael L. Dean EXCEL Undergraduate Teaching Award Level:College Type:Teaching
07-2013 Co-inventor: US Patent #8,484,048 - “Automated System and Method for Prioritization of Waiting Patients” Level:National Type:Scholarship/Research
2012 Dean"s List of Teaching Excellence Level:College Type:Teaching
2011 Invited Speaker Level:University Type:Scholarship/Research
2010 Invited Speaker Invited to present my research on healthcare operations. Level:College Type:Scholarship/Research
2009 Most Influential Paper on Service Operations Management Paper awarded was "Foundations and Implications of a Proposed Unified Services Theory" (POM 2006). Level:International Type:Scholarship/Research
2007 Faculty Award Recipient
2006 IBM Best Paper Award
2006 Merit Bonus Award for Research Performance
01-2005 Invited Speaker, Grand Rounds
2002 Elwood S. Buffa Doctoral Dissertation Award
2000 Best Student Paper Award
2000 Federal Express Corporation Excellence in Service Research Award Received for “Antecedents of New Service Development Effectiveness: An Exploratory Examination of Strategic Operations Choices” (Appeared in JSR 3:1)
1999 Nominated for Kenan-Flagler Business School Teaching Award
1997 Competitive Merit-Based Assistantship
1997 John W. Wood Memorial Fellowship
Student Advising
Rea, David Dissertation Committee Chair Status:Proposal
Rea, David Supervised Research
Sundrup, Rui Dissertation Committee Chair
Rea, David Supervised Research 07-31-2016
Torabi, Elham Dissertation Committee Chair 05-2016
Abhinav, Abhinav Master"s Thesis Committee Chair Status:Completed 2015
Kondeth, Ahffan Master"s Thesis Committee Chair Status:Completed 2015
Chebrolu, Anila Master"s Thesis Committee Chair Status:Completed 2015
Igel, Anthony Master"s Thesis Committee Chair Status:Completed 2015
Thomas, Bijo Master"s Thesis Committee Chair Status:Completed 2015
Gopalakrishnan, Chandrashekar Master"s Thesis Committee Chair Status:Completed 2015
Acharya, Charith Master"s Thesis Committee Chair Status:Completed 2015
Mrinmayi, Gadre Master"s Thesis Committee Chair Status:Completed 2015
Reddy, Karthik Master"s Thesis Committee Chair Status:Completed 2015
Adhokshaj, Katarni Master"s Thesis Committee Chair Status:Completed 2015
Deshpande, Nitish Master"s Thesis Committee Chair Status:Completed 2015
Laker, Lauren Dissertation Committee Chair Status:Completed 10-2015
Kumbara, Abhi Master"s Thesis Committee Chair Status:Completed 2014
Dhawan, Pankaj Master"s Thesis Committee Chair Status:Completed 2014
Moore, Meghan Master"s Thesis Committee Chair Status:Completed 2013
Yu, Jingfan Master"s Thesis Committee Member Status:Completed 2013
Ward, Michael Grant Advisor Status:In-Process 2013
Shih-Feng, Ben Dissertation Committee Member Status:Proposal 2013
Boeke, Daniel Directed Individual/Independent Study Status:Completed 06-2012
Nguyen, Andrew Master"s Thesis Committee Chair Status:Completed 08-2011
Ward, Michael Master"s Thesis Committee Chair 06-2011
Ferrand, Yann Dissertation Research Advisor (one of) 06-2011
Allen, Nader Course Project Advisor 2010
White, Denise Dissertation Committee Chair Status:Completed 2010
Saha, Omkar Master"s Thesis Committee Member Status:Completed 10-2009
Chapman, Luke Master"s Thesis Committee Member Status:Completed 03-2009
Wise, Cary Master"s Thesis Committee Member Status:Completed 02-2009
Yang, Muer Directed Individual/Independent Study 2008
Melling, Jason; Menze, Jodie Directed Individual/Independent Study Status:Completed 06-2008
Faehnle, Andrew Master"s Thesis Committee Chair Status:Completed 06-2008
Gray, Lisa Supervised Research 03-2008
Yang, Muer Supervised Research 03-2008
Agarwal, Renu Dissertation Defense Committee Member Status:Completed 03-2008
Wise, Cary Supervised Research 12-2007
Chambati, Anna Supervised Research 06-2007
Harding, Bethany Master"s Thesis Committee Member 04-2007
Narayanaswamy, Bhaskar 2006
Huang, Ying 2005
Cole, Roger 2003
Harrod, Steven 2003
Harding, Bethany 2002
Kosse, David 2002
Service
Wasson Way Recreational Trail Committee (Committee member 2011- Committee chair & Board member 2017-2018 ) Type:Community Service Level:Public 2011
Playhouse in the Park Ambassadors (Outreach to young professionals on behalf of the Cincinnati Playhouse in the Park. ) Member Type:Community Service Level:Public 2009 -2011
UC Racquetball Club Faculty Advisor Type:University Level:University 2012
Trans-Disciplinary Research Leadership Program Faculty Mentor Type:University Level:University 08-2017 -06-2018
UC Pathway A Health Focus Group Committee Member Type:University Level:University 2013 -2014
UC IT Governance Committee (Infrastructure Planning Committee) Type:University Level:University 2006 -2011
UC Innovation Initiative Type:University Level:University 03-2010 -06-2011
UC Alumni Masters Forum (AMF) Type:University Level:University -2002
OBAIS Departmental RPT Committee Committee Member Type:Departmental Service Level:Department 2018 -2018
OBAIS PhD Program Coordinator (Manage OBAIS doctoral program. ) Type:Departmental Service Level:Department 01-2012 -08-2018
OM Hiring Committee Committee Member Type:Departmental Service Level:Department 09-2017 -04-2018
OBAIS DRPT (DRPT ) Committee Member Type:Departmental Service Level:Department 2017 -2017
OM Faculty Hiring Committee (Managed search for new OM faculty hire ) Committee Chair Type:Departmental Service Level:Department 08-2015 -09-2017
Merit Appeals Panel Committee Member Type:Departmental Service Level:Department 01-2011 -07-2016
MBA Capstone Reader (Read two MBA capstone projects and completed evaluation forms ) Type:Departmental Service Level:Department -2015
OBAIS DRPT (Co-Chair) (Ran DRPT meetings and coordinated writing of recommendation letters ) Committee Chair Type:Departmental Service Level:Department 2014 -2015
UC Analytics Summit Track Chair (Healthcare) Type:Departmental Service Level:Department 2013 -2013
Departmental RP&T Review Committee Attendee, Meeting Type:Departmental Service Level:Department 2001 -2013
MBA Capstone Reader Type:Departmental Service Level:Department 2011 -2011
Center for Business Analytics Assisted in creation of strategy, structure & marketing materials Type:Departmental Service Level:Department 02-2011 -08-2011
QAOM Distance Learning Committee (Look into distance learning opportunities relevant to QAOM. ) Committee Member Type:Departmental Service Level:Department 01-2011 -08-2011
QAOM Seminars Coordinator Type:Departmental Service Level:Department 08-2009 -08-2010
MBA Capstone Reader Type:Departmental Service Level:Department 2008 -2008
Lindner Executive Committee Committee Member Type:University/College Service Level:University 08-2018
Faculty Mentor Faculty Mentor Type:University/College Service Level:University 08-2016
Doctoral Program Committee Type:University/College Service Level:University 01-2012 -08-2018
Lindner RPT Revision Committee Committee Chair Type:University/College Service Level:University 05-2017 -02-2018
Faculty Development Workshop (Co-chair of workshop development & planning committee ) Committee Chair Type:University/College Service Level:University 08-2013 -11-2014
COB Grievance Committee Type:University/College Service Level:University 09-2009 -08-2012
Technology Task Force Type:University/College Service Level:University 01-2010 -12-2011
Certificate in Healthcare Management Program Development Team Type:University/College Service Level:University 10-2009 -12-2010
COB Workload, Overload & Adjunct Compensation Task Force Type:University/College Service Level:University 2009 -2010
COB Decanal Review Committee Type:University/College Service Level:University 02-2009 -06-2009
Energizing Lindner Hall Strategic Team Type:University/College Service Level:University 2006 -2008
Technology Task Force Type:University/College Service Level:University 2003 -2006
COB Undergraduate Honors Program Development Team Committee Member Type:University/College Service Level:University -2005
COB Hearings Committee Type:University/College Service Level:University 2003 -2005
COB Student Evaluation Task Force Type:University/College Service Level:University 2003 -2005
COB Undergraduate Programs Committee Committee Member Type:University/College Service Level:University 2001 -2003
CBA IT Expo Committee Member Type:University/College Service Level:University -2002
Journal of Operations Management (Special issue AE ) Editor, Associate Editor Type:Prof. Org. Level:Service to Professional Associations 06-2017
Service Science (Journal) (Review articles ) Editorial Review Board Member Type:Prof. Org. Level:Service to Professional Associations 2016
Journal of Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations 2010
Production and Operations Management (AE, Dept. of Healthcare OM ) Editor, Associate Editor Type:Prof. Org. Level:Service to Professional Associations 2010
M&SOM Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations 2007
Production and Operations Management (Dept. of Service OM ) Editor, Associate Editor Type:Prof. Org. Level:Service to Professional Associations 2006
Production and Operations Management Editorial Review Board Member Type:Prof. Org. Level:Service to Professional Associations 2003
POMS College of Healthcare Operations Management (VP of Outreach ) Vice President Type:Prof. Org. Level:Service to Professional Associations 05-2015 -05-2017
European Journal of Operations Research Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations 2015 -2015
Indiana University Workshop on Patient-Centric HealthCare Management in the Age of Analytics Reviewer, Conference Paper Type:Prof. Org. Level:Service to Professional Associations -2015
INFORMS Conference, “Joint Session HAS/MSOM-Healthcare: Managing Healthcare Operations” Session Chair Type:Prof. Org. Level:Service to Professional Associations -2015
INFORMS Health Application Section (Reviewed and judged several papers for the student paper competition. ) Judge, Student Paper Competition Type:Prof. Org. Level:Service to Professional Associations 2015 -2015
INFORMS Healthcare Conference, INFORMS MSOM Healthcare OM SIG Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2015
INFORMS Healthcare Conference (Cluster Chair, M&SOM Healthcare OM SIG ) Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2015
INFORMS (Managing Capacity and Demand in Healthcare Services ) Session Chair Type:Prof. Org. Level:Service to Professional Associations -2014
POMS Session Chair Type:Prof. Org. Level:Service to Professional Associations 2013 -2013
POMS (Serve on Board of the Production and Operations Management Society (2-year term) ) Officer, Other Officer Type:Prof. Org. Level:Service to Professional Associations 04-2011 -04-2013
INFORMS 2010 Session Chair Type:Prof. Org. Level:Service to Professional Associations 2010 -2010
Journal of Service Research Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2010
Management Science Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2010
Production and Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2010
POM Special Issue on Healthcare OM (Guest Co-Editor ) Editor, Journal Editor Type:Prof. Org. Level:Service to Professional Associations 2008 -2010
Manufacturing & Service Operations Management Editorial Review Board Type:Prof. Org. Level:Service to Professional Associations 2005 -2010
INFORMS 2009 Session Chair Type:Prof. Org. Level:Service to Professional Associations 2009 -2009
Interfaces Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2009
Jacobs & Chase, Operations & Supply Management Reviewer, Textbook Type:Prof. Org. Level:Service to Professional Associations -2009
Journal of Service Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2009
Journal of Operations Management Editorial Review Board Member Type:Prof. Org. Level:Service to Professional Associations 2005 -2009
National Science Foundation Reviewer, Grant Proposal Type:Prof. Org. Level:Service to Professional Associations 03-2009 -04-2009
Innovations in Healthcare Delivery 2008 Chairperson Type:Prof. Org. Level:Service to Professional Associations 2008 -2008
POMS - Healthcare Operations Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2008
POMS Online Editor-in-Chief Type:Prof. Org. Level:Service to Professional Associations 2006 -2008
POMS College of Service Operations Officer, Other Officer Type:Prof. Org. Level:Service to Professional Associations 2004 -2008
Decision Sciences Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2007
Innovations in Healthcare Delivery 2007 Chairperson Type:Prof. Org. Level:Service to Professional Associations 2007 -2007
Manufacturing & Service Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2007
POMS - Healthcare Operations Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2007
Decision Sciences Editorial Review Board Member Type:Prof. Org. Level:Service to Professional Associations 2006 -2007
POMS Chronicle Departmental Editor Type:Prof. Org. Level:Service to Professional Associations 2005 -2007
Cincinnati Innovations in Healthcare Delivery Chairperson Type:Prof. Org. Level:Service to Professional Associations -2006
Manufacturing & Service Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2006
POMS - Healthcare Operations Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2006
INFORMS - Service Operations Management Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2005
International Journal of Operations & Production Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2005
Manufacturing & Service Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2005
POMS - Service Operations Management Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2005
Manufacturing & Service Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2004
POMS - Technology-Enabled Service Operations Session Chair Type:Prof. Org. Level:Service to Professional Associations -2004
POMS Session Chair Type:Prof. Org. Level:Service to Professional Associations -2004
International Journal of Operations & Production Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2003
Omega Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2003
Decision Sciences Institute Session Chair Type:Prof. Org. Level:Service to Professional Associations -2002
DSI - Invited Panel, "Technology in Services" Session Chair Type:Prof. Org. Level:Service to Professional Associations -2002
Journal of Business Research Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2002
IEEE Transactions on Engineering Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2001
POMS - Information Technology and Technology Management for Service Operations Session Chair Type:Prof. Org. Level:Service to Professional Associations -2001
POMS Session Chair Type:Prof. Org. Level:Service to Professional Associations -2001
Professional Affiliation
2000: Various leadership positions held POMS,
1999: INFORMS,
1998 -2014: Decision Sciences Institute,
2000 -2004: Academy of Management, International
Courses Taught
SERVICES MANAGEMENT
PHD DISS RES IS
PHD RESEARCH IN BANA
RESEARCH IN OM
OPERATIONS STRATEGY
PHD DISS RES IN OM
PHD DISS RES IS
PHD RESEARCH IN BANA
RESEARCH IN OM
PHDDISSRESINOM
PHDDISSRESIS
PHDRESEARCHINBANA
RESEARCHINBANA
SERVICESMANAGEMENT
PHD DISS RES IS
PHD RESEARCH IN BANA
RESEARCH IN BANA
OPERATIONS STRATEGY
PHD DISS RES IS
PHD RESEARCH IN QA
PHD DISS RES IN OM
PHD DISS RES IS
PHD RESEARCH IN QA
Operations Strategy
PhD Dissertation Research in Information Systems
PhD Dissertation Research in Operations Management
PhD Research in Quantitative Analysis
Service Sector Management
PhD Dissertation Research in Operations Management
PhD Research in Information Systems
PhD Research in Quantitative Analysis
Research in Quantitative Analysis
PhD Dissertation Research in Information Systems
PhD Dissertation Research in Operations Management
PhD Research in Quantitative Analysis
Research in Quantitative Analysis
OPERATIONS STRATEGY
PHD DISS RES IN OM
PHD DISS RES IS
PHD RESEARCH IN QA
RESEARCH IN QA
SERVICES MANAGEMENT
PHD DISS RES IN OM
PHD DISS RES IS
PHD RESEARCH IN QA
RESEARCH IN QA
PHD DISS RES IN OM
PHD DISS RES IS
PHD RESEARCH IN QA
RESEARCH IN QA
Operations Strategy
PhD Dissertation Research in Information
PhD Dissertation Research in Operations Management
PhD Research in Quantitative Analysis
Research in Quantitative Analysis
Service Sector Management
PhD Research in Operations Management
PhD Research in Quantitative Analysis
Research in Operations Management
Research in Quantitative Analysis
Research in Quantitative Analysis
Operations Strategy
Operations Strategy
PhD Dissertation Research in Information
PhD Dissertation Research in Operations Management
PhD Research in Quantitative Analysis
Research in Operations Management
Research in Quantative
Seminar in Quantative Analysis I
Operations Strategy
PhD Dissertation Research in Information
PhD Dissertation Research in Operations
PhD Research in Quantitative Analysis
Research in Operations Management
Research in Operations Management
Research in Quantitative Analysis
Seminar in Operations Management I
Individual Study
Individual Study
PhD Dissertation Research
PhD Dissertation Research
PhD Dissertation Research
PhD Dissertation Research
Special Topics in Operations Management
Hot Topicsin Operations Management
Oper Policy & Strat
PhD Dissertation Research
Oper Policy & Strat
Oper Policy & Strat
Service Sect Oper
Oper Policy & Strat
Service Sect Oper
Oper Policy & Strat
Service Sect Oper
Oper Policy & Strat
Service Sect Oper
Faculty Development Activities
10-09-2014 -10-09-2014 Second City Improvisation Full-day workshop on applying improvisation skills to speaking, teaching, and presenting., University of Cincinnati, Lindner College of Business Type:Workshop
07-23-2012 -07-26-2012 Tableau Fundamentals & Advanced Courses Spent 4 days being trained how to use the Tableau data visualization package for possible use in a course on data visualization., University of Cincinnati Cincinnati, OH, United States Type:Tutorial
09-2011 -09-2011 A Garden of Graphics in Biomedical Research Two-day workshop on producing technical diagrams using the statistical package R., UC Dept. of Biostatistics Cincinnati, OH, USA Type:Workshop
09-14-2011 -09-14-2011 Business Intelligence Symposium Half-day seminar on the use of business intelligence / analytics., UC Lindner College of Business Type:Seminar
08-17-2011 -08-17-2011 Business Intelligence Half-day seminar on the use of IBM"s business intelligence analytics software., Cincinnati Zoo / IBM Type:Seminar
03-2011 -03-2011 Distance Learning Lunch & Learn UC LCOB Type:Tutorial
09-2010 -12-2010 Social Network Analysis Methods & Applications Audited ~75% of a special graduate seminar on social network analysis methods given by the UC Dept. of Sociology and a visiting scholar., UC Dept. of Sociology Cincinnati, OH, USA Type:Graduate Course
12-03-2010 -12-03-2010 Using UCINet for Social Network Analysis Overview of social network analytics using the UCINet and NetDraw software suite., CCHMC - DDBP Type:Workshop
02-17-2010 -02-17-2010 Wordpress for Courses - CET&L UC Type:Workshop
12-14-2009 -12-14-2009 Instructional Technology Seminar - CET&L UC Type:Seminar
04-16-2008 -04-16-2008 Podcasting Basics - CET&L UC Type:Workshop
02-27-2008 -02-27-2008 CET&L Workshop on Educational Technologies UC Type:Workshop
01-12-2005 -01-12-2005 Faculty Technology Resource Center Workshop UC Type:Workshop
Contact Information
521 Carl H. Lindner Hall
Phone: 513-556-7174
Fax: 513-556-5499
craig.froehle@uc.edu