Craig Froehle

Craig M Froehle

Professor

Professional Summary

Dr. Froehle is Professor and Department Head of Operations, Business Analytics and Information Systems. He earned his BS in Mechanical Engineering and MBA in Operations Management at the University of Cincinnati. He worked in the engineering industry and founded a dot-com startup before earning his PhD in Business (Operations Management) at the University of North Carolina at Chapel Hill. His research and teaching focus on operations management in healthcare delivery and technology-enabled services.

Education

Ph D, University of North Carolina at Chapel Hill 2001 (Business Administration (Operations Management))

MBA, University of Cincinnati 1996 (Operations Management)

BS, University of Cincinnati 1992 (Mechanical Engineering)

Positions and Work Experience

01-2016 - Academic Scholar, Cornell University Institute for Healthy Futures,

08-15-2014 - Professor, University of Cincinnati Lindner College of Business, Department of OBAIS,

07-01-2013 - Professor, University of Cincinnati, College of Medicine, Department of Emergency Medicine,

07-01-2008 -06-30-2017 Associate Professor (by courtesy), University of Cincinnati College of Medicine, Department of Pediatrics (by courtesy),

01-01-2007 -06-30-2017 Associate Professor, Cincinnati Children’s Hospital Medical Center,

09-01-2007 -08-14-2014 Associate Professor of Operations Management, University of Cincinnati Lindner College of Business, Department of OBAIS,

06-15-2001 -08-31-2007 Assistant Professor of Operations Management, Department of Quantitative Analysis and Operations Management, College of Business, University of Cincinnati,

1996 -2001 Founder and Owner, Founded and operated online distributor of digital content formatted for mobile computers. Firm acquired by Handmark, a private software company, December, 2001., MemoWare.com,

1994 -1997 Project Manager / Project Engineer, Responsible for planning and managing budgets and schedules, overseeing all technical and administrative aspects of multiple projects through completion, and preparing bid proposals, Belcan Engineering,

1991 -1994 Machinery Engineer, Developed finite element analysis (FEA) models, assessed and redesigned manufacturing systems, and designed and performed experiments for testing new equipment and processes, BGP Services,

Research and Practice Interests

Dr. Froehle"s research focuses on operations management in the healthcare industry, with specific attention to patient flow, capacity management, scheduling, and improving the patient experience. His research also includes significant work on service operations in general, with particular focus on high-tech and technology-enabled services.

Research Support

Investigators:Masterson, Suzanne; Froehle, Craig; Hollensbe, Elaine 2014 Graduate School Doctoral Program Enhancement Grant 30000 Type:Grant Level:The University of Cincinnati

Investigators:Froehle, Craig; Ward, Michael 2015 -2018 NIH K23 Career Development Award (Grant # HL127130) 568000 Funded Type:Grant Level:Federal

Investigators:Froehle, Craig -2015 The Carnegie Corporation of New York; Carnegie Fellows Program Forecasting the Effects of Technology on Healthcare in the U.S. through 2040 196307 Not Funded Type:Grant Level:Private

Investigators:Masterson, Suzanne; Froehle, Craig 2014 -2014 Faculty Development Council Second city Improvisation: A One Day Workshop for Lindner College Faculty Memebrs 10000 Funded Type:Grant Level:The University of Cincinnati

Investigators:Froehle, Craig; Adeoye, Opeolu; Hart, Kimberly; Torabi, Elham 2013 -2014 Genentech, LLC Maximizing use of tPA in stroke: The optimal systems of stroke care 96000 Funded Type:Sponsored Research Level:Private

Investigators:Magazine, Michael; Froehle, Craig; Rao, Uday 07-2010 -12-2013 NSF Clinic Scheduling 400000.00 Currently Under Review Type:Grant Level:Federal

Investigators:Magazine, Michael; Froehle, Craig 10-2009 -12-2013 Mayfield Clinic Scheduling at Mayfield Clinic 19200.00 Funded Type:Contract Level:Local

Investigators:Froehle, Craig; White, Christine; Shah, Samir; Iyer, Srikant 2012 -2012 CCHMC Reducing Pneumonia Practice Variation to Decrease Cost 60000 Not Funded Type:Grant Level:Private

Investigators:Froehle, Craig 05-2008 -02-2011 Robert Wood Johnson Foundation Advancing the Science of Continuous Quality Improvement 285026 Funded Type:Grant Level:Private

Investigators:Froehle, Craig; Huang, Samuel H; Magazine, Michael 10-2009 -10-2009 Robert Wood Johnson Foundation Simulation Games for Improving Care Delivery: Translating Systems Engineering Tools into Practice 128293 Not Funded Type:Grant Level:Private

Investigators:Froehle, Craig 01-2009 -05-2009 Veterans Engineering Research Center 3625000 Not Funded Type:Grant Level:Federal

Investigators:Froehle, Craig -2007 College of Business Summer Research Grant 10000 Type:Grant

Investigators:Froehle, Craig -2007 Interdisciplinary Faculty Development Grant 11826 Type:Grant Level:The University of Cincinnati

Investigators:Froehle, Craig -2007 Cincinnati Children’s Hospital Medical Center, Surgical Services 57770 Funded Type:Sponsored Research

Investigators:Froehle, Craig -2006 Cincinnati Children’s Hospital Medical Center, Orthopaedic Surgery 45000

Investigators:Froehle, Craig -2006 Faculty Development Grant 2245 Type:Grant Level:The University of Cincinnati

Investigators:Froehle, Craig -2004 Cincinnati Children’s Hospital Medical Center, Radiology Informatics Core 56940

Investigators:Froehle, Craig -2004 College of Business Summer Research Grant 10000 Type:Grant

Investigators:Froehle, Craig; Roth, A.V.; Medina, F.; Shamblin, L. -1999 Dell Computer Corporation Strategic Technology and Research (STAR) Grant 20000 Type:Grant

Publications

Published Abstracts

Froehle, Craig;Torabi, Elham;Gino Assigning Nurses to Surgical Procedures while Considering Expertise and Scheduling Requirements: A Genetic Algorithm Approach .[Abstract]

Froehle, Craig;Torabi, Elham;Rao, Uday;Magazine, Michael Evaluating Partial Flexibility in Healthcare Systems with Multi-Priority Patients: A Queueing Approach .[Abstract]

Froehle, Craig;Laker, Lauren;Elizabeth Forecasting Hourly Patient Demand for Optimal Staff Scheduling in the Emergency Department .[Abstract]

Froehle, Craig;Heather;Heather;Lloyd;James Improving the Context Supporting Quality Improvement in a Neonatal Intensive Care Unit Quality Collaborative: An Exploratory Field Study .[Abstract]

White, Denise;Froehle, Craig;Klassen, Ken Integrated Facility Allocation and Appointment Policies for Meeting Clinical Service Level Objectives .[Abstract]

Froehle, Craig;Magazine, Michael;White, Denise Outpatient Appointment Scheduling with Uncertainty and Variability in Patient Arrivals .[Abstract]

Froehle, Craig;Torabi, Elham;Rao, Uday;Magazine, Michael Proactive Scheduling: Safe Scheduling in Complex Outpatient Clinics .[Abstract]

Froehle, Craig;Magazine, Michael;Torabi, Elham;White, Denise;Kenneth;Tugba The FASStR Framework for Clinic Operations Performance Measurement .[Abstract]

Froehle, Craig;Torabi, Elham;Opeolu Time Is of the Essence: Simulation-Based Optimization of Telemedicine and Stroke Team Deployment .[Abstract]

Peer Reviewed Publications

Kasaie, Parastu; David Kelton, W; Ancona, Rachel M; Ward, Michael J; Froehle, Craig M; Lyons, Michael S (2018. ) Lessons Learned From the Development and Parameterization of a Computer Simulation Model to Evaluate Task Modification for Health Care Providers.Academic emergency medicine : official journal of the Society for Academic Emergency Medicine, , 25 (2 ) ,238-249

Laker, Lauren F; Torabi, Elham; France, Daniel J; Froehle, Craig M; Goldlust, Eric J; Hoot, Nathan R; Kasaie, Parastu; Lyons, Michael S; Barg-Walkow, Laura H; Ward, Michael J; Wears, Robert L (2018. ) Understanding Emergency Care Delivery Through Computer Simulation Modeling.Academic emergency medicine : official journal of the Society for Academic Emergency Medicine, , 25 (2 ) ,116-127

Grooms, Heather R; Froehle, Craig M; Provost, Lloyd P; Handyside, James; Kaplan, Heather C Improving the Context Supporting Quality Improvement in a Neonatal Intensive Care Unit Quality Collaborative: An Exploratory Field Study.American journal of medical quality : the official journal of the American College of Medical Quality, , 32 (3 ) ,313-321

Torabi, Elham; Froehle, Craig M; Lindsell, Christopher J; Moomaw, Charles J; Kanter, Daniel; Kleindorfer, Dawn; Adeoye, Opeolu (2016. ) Monte Carlo Simulation Modeling of a Regional Stroke Team's Use of Telemedicine.Academic emergency medicine : official journal of the Society for Academic Emergency Medicine, , 23 (1 ) ,55-62

Ward, Michael J; Self, Wesley H; Froehle, Craig M (2015. ) Effects of Common Data Errors in Electronic Health Records on Emergency Department Operational Performance Metrics: A Monte Carlo Simulation.Academic emergency medicine : official journal of the Society for Academic Emergency Medicine, , 22 (9 ) ,1085-92

Ward, Michael J; Ferrand, Yann B; Laker, Lauren F; Froehle, Craig M; Vogus, Timothy J; Dittus, Robert S; Kripalani, Sunil; Pines, Jesse M (2015. ) The nature and necessity of operational flexibility in the emergency department.Annals of emergency medicine, , 65 (2 ) ,156-61

Laker, Lauren F; Froehle, Craig M; Lindsell, Christopher J; Ward, Michael J (2014. ) The flex track: flexible partitioning between low- and high-acuity areas of an emergency department.Annals of emergency medicine, , 64 (6 ) ,591-603

Larson, David B; Froehle, Craig M; Johnson, Neil D; Towbin, Alexander J (2014. ) Communication in diagnostic radiology: meeting the challenges of complexity.AJR. American journal of roentgenology, , 203 (5 ) ,957-64

Ward, Michael J; Marsolo, Keith A; Froehle, Craig M (2014. ) Applications of Business Analytics in Healthcare.Business horizons, , 57 (5 ) ,571-582

Ward, Michael J; Froehle, Craig M; Hart, Kimberly W; Collins, Sean P; Lindsell, Christopher J (2014. ) Transient and sustained changes in operational performance, patient evaluation, and medication administration during electronic health record implementation in the emergency department.Annals of emergency medicine, , 63 (3 ) ,320-8

Kaplan, Heather C; Froehle, Craig M; Cassedy, Amy; Provost, Lloyd P; Margolis, Peter A An exploratory analysis of the model for understanding success in quality.Health care management review, , 38 (4 ) ,325-38

Ward, Michael J; Froehle, Craig M; Hart, Kimberly W; Lindsell, Christopher J (2013. ) Operational data integrity during electronic health record implementation in the ED.The American journal of emergency medicine, , 31 (7 ) ,1029-33

Kaplan, Heather C; Provost, Lloyd P; Froehle, Craig M; Margolis, Peter A (2012. ) The Model for Understanding Success in Quality (MUSIQ): building a theory of context in healthcare quality improvement.BMJ quality & safety, , 21 (1 ) ,13-20

Kaplan, Heather C; Brady, Patrick W; Dritz, Michele C; Hooper, David K; Linam, W Matthew; Froehle, Craig M; Margolis, Peter (2010. ) The influence of context on quality improvement success in health care: a systematic review of the literature.The Milbank quarterly, , 88 (4 ) ,500-59

Halsted, Mark J; Froehle, Craig M (2008. ) Design, implementation, and assessment of a radiology workflow management system.AJR. American journal of roentgenology, , 191 (2 ) ,321-7

Other Publications

Torabi, Elham; Froehle, Craig; Miller, Christopher Rethinking Patient Triage for Faster, More Cost-Effective Care in the Emergency Department . Production and Operations Management

Ward, Michael J; Collin, Sean P; Liu, Dandan; Froehle, Craig Preventable delays to intravenous furosemide administration in the emergency department prolong hospitalization for patients with acute heart failure . International Journal of Cardiology

Kasaie, Parastu; Kelton, David; Ancona, Rachel; Ward, Michael J; Froehle, Craig; Lyons, Michael (02-2018. ) Lessons Learned From the Development and Parameterization of a Computer Simulation Model to Evaluate Task Modification for Health Care Providers .25 (2 ) , Academic Emergency Medicine

Laker, Lauren; Torabi, Elham; France, Daniel; Froehle, Craig; Goldlust, Eric; Hoot, Nathan; Kasaie, Parastu; Lyons, Michael; Barg-Walkow, Laura; Ward, Michael; Wears, Robert (02-2018. ) Understanding Emergency Care Delivery through Computer Simulation Modeling .25 (2 ) , Academic Emergency Medicine

Sundrup, Rui; Windeler, Jaime; Froehle, Craig (2017. ) Evaluating Effects of Information Incongruence and Gender on Online Review Helpfulness. . Americas Conference on Information Systems

White, Denise; Torabi, Elham; Froehle, Craig (11-2017. ) Ice-Breaker vs. Standalone: Comparing Alternative Workflow Modes of Mid-Level Care Providers . Production and Operations Management

Laker, Lauren; Froehle, Craig; Windeler, Jaime; Lindsell, Christopher Quality and Efficiency of the Clinical Decision-Making Process: Information Overload and Emphasis Framing . Production and Operations Management

Grooms, Heather R; Froehle, Craig; Provost, Lloyd P; Handyside, James; Kaplan, Heather C (05-2017. ) Improving the Context Supporting Quality Improvement in a Neonatal Intensive Care Unit Quality Collaborative: An Exploratory Field Study .32 (3 ) , American Journal of Medical Quality

Torabi, Elham; Froehle, Craig; Lindsell, Christopher J; Moomaw, Charles J; Kanter, Daniel S; Kleindorfer, Dawn; Adeoye, Opeolu (2016. ) Monte Carlo Simulation Modeling of a Regional Stroke Team’s Use of Telemedicine .23 (1 ) , Academic Emergency Medicine

Ward, Michael J; Froehle, Craig; Self, Wesley H (09-2015. ) Effects of Common Data Errors in Electronic Health Records on Emergency Department Operational Performance Metrics: A Monte Carlo Simulation .22 (9 ) , Academic Emergency Medicine

Ward, Michael J; Ferrand, Yann B; Laker, Lauren; Froehle, Craig; Vogus, Timothy; Dittus, Robert; Kripalani, Sunil; Pines, Jesse M (02-2015. ) The Nature and Necessity of Operational Flexibility in the Emergency Department .65 (2 ) , Annals of Emergency Medicine

Laker, Lauren; Froehle, Craig; Lindsell, Christopher J; Ward, Michael (12-2014. ) The Flex Track: Flexible Partitioning Between Low- and High-Acuity Areas of an Emergency Department .64 (6 ) , Annals of Emergency Medicine

Larson, David B; Froehle, Craig; Towbin, Alex; Johnson, Neil R (11-2014. ) Communication in Diagnostic Radiology: Meeting the Challenges of Complexity .203 (5 ) , American Journal of Roentgenology

Ward, Michael; Marsolo, Keith A; Froehle, Craig (09-2014. ) Applications of Business Analytics in Healthcare .57 (5 ) , Business Horizons

Froehle, Craig; White, Denise (2014. ) Interruption and Forgetting in Knowledge-Intensive Service Environments .23 (4 ) , Production and Operations Management

Ward, Michael; Froehle, Craig; Hart, Kimberly W; Collins, Sean P; Lindsell, Christopher J (03-2014. ) Transient and Sustained Changes in Operational Performance, Patient Evaluation, and Medication Administration during Electronic Health Record Implementation in the Emergency Department .63 (3 ) , Annals of Emergency Medicine

Kaplan, Heather C; Froehle, Craig; Cassedy, Amy; Provost, Lloyd P; Margolis, Peter A (2013. ) An Exploratory Analysis of the Model for Understanding Success in Quality .38 (4 ) , Health Care Management Review

Magazine, Michael; Froehle, Craig; Torabi, Elham; White, Denise Outpatient Flow Performance Metrics .

Ward, Michael; Froehle, Craig; Hart, Kimberly W; Lindsell, Christopher J (2013. ) Operational Data Integrity during Electronic Health Record Implementation in the Emergency Department .31 (7 ) , American Journal of Emergency Medicine

Halsted, Mark J; Johnson, Neil D; Froehle, Craig (2013. ) US Patent #8,484,048, Automated System and Method for Prioritization of Waiting Patients .

Froehle, Craig; Magazine, Michael (2012. ) The State of Healthcare in OR/OM .14 (4 ) , Manufacturing & Service Operations Management

Kaplan, Heather; Provost, Lloyd; Froehle, Craig; Margolis, Peter (2012. ) The Model for Understanding Success in Quality (MUSIQ): Building a Theory of Context in Health Care Quality Improvement .21 (1 ) , BMJ Quality & Safety

White, Denise; Froehle, Craig; Klassen, Kenneth J (06-2011. ) The Effect of Integrated Scheduling and Capacity Planning on Clinical Efficiency .20 (3 ) , Production and Operations Management

Kaplan, Heather; Brady, Patrick; Dritz, Michele; Hooper, David; Linam, Matthew; Froehle, Craig; Margolis, Peter (2010. ) The Influence of Context on Quality Improvement Success in Healthcare: A Systematic Review of the Literature .88 (4 ) , The Milbank Quarterly

Froehle, Craig; Scheidt, J.; Magazine, M. (2008. ) Multisite Block Scheduling of Surgical and Clinical Operations . 2008 EurOMA Conference

Roth, Aleda V; Cattani, Kyle D; Froehle, Craig (2008. ) Antecedents and Performance Outcomes of Global Competence: An Empirical Investigation .25 (01/02/19 ) , Journal of Engineering & Technology Management

Halsted, Mark J; Froehle, Craig (2008. ) Design, Implementation, and Assessment of a Radiology Workflow System . American Journal of Roentgenology

Froehle, Craig; Roth, Aleda V (2007. ) A Resource-Process Framework of New Service Development .16 (2 ) , Production and Operations Management

Froehle, Craig; Sampson, Scott E (2006. ) Clarifying Services Operations Management with a Unified Services Theory .13 (1 ) , POMS Chronicle

Froehle, Craig; Sampson, Scott E (2006. ) Foundations and Implications of a Proposed Unified Services Theory .15 (2 ) , Production and Operations Management

Froehle, Craig (2006. ) Service Personnel, Technology, and Their Interaction in Influencing Customer Satisfaction .37 (1 ) , Decision Sciences

Halsted, Mark J; Froehle, Craig; Yang, Hong; Perry, Laurie A; Johnson, Niel D (2005. ) Operation Workflow Triage . Imaging Economics

Froehle, Craig; Sampson, Scott E (2005. ) Theoretical and Practical Foundations of the Unified Services Theory . Proceedings of the 2005 Decision Sciences Institute Annual Meeting

Froehle, Craig (2004. ) Insourcing, Offshoring, and Automation: Different Operational Approaches to Customer Service .11 (03/04/19 ) , POMS Chronicle

Froehle, Craig; Roth, Aleda V (2004. ) New Measurement Scales for Evaluating Perceptions of the Technology-Mediated Customer Service Experience .22 (1 ) , Journal of Operations Management

Froehle, Craig; Hill, Arthur V; Collier, David A; Goodale, John C; Metters, Richard D; Verma, Rohit (2002. ) Research Opportunities in Service Process Design .20 (2 ) , Journal of Operations Management

Froehle, Craig; Roth, Aleda V; Chase, Richard B; Voss, Christopher A (2000. ) Antecedents of New Service Development Effectiveness: An Exploratory Examination of Strategic Operations Choices .3 (1 ) , Journal of Service Research

Froehle, Craig (1999. ) Perspectives for New Service Development: A Model and Approach for Calibration of New Scales . Proceedings of the 1999 Decision Sciences Institute Annual Meeting

Book Chapter

Froehle, Craig; Magazine, Michael (2013 ) Improving Patient Flow in the Complex Outpatient Clinic Handbook of Healthcare Operations Management: Methods and Applications

Presentations

Invited Presentations

Laker, Lauren; Froehle, Craig (2014. ) Quality and Efficiency Implications of Interruptions and Information Overload on Decision-Making .DSI,

Laker, Lauren; Froehle, Craig (2014. ) Quality and Efficiency Implications of Interruptions and Information Overload on Decision-Making .INFORMS,

Torabi, Elham; Froehle, Craig; Adeoye, Opeolu (2014. ) Title Temporarily Redacted .M&SOM (Healthcare SIG Mini-Conference),

Froehle, Craig (05-2014. ) Can Staff and Facilities Deliver Care More Flexibly? .POMS, Conference. .

Laker, Lauren; Froehle, Craig; Leenellett, Elizabeth (05-2014. ) Integrating Long-Range Demand Forecast and Staff Schedule Optimization in the Emergency Department .POMS, Conference. .

Torabi, Elham; Froehle, Craig; Rao, Uday; Magazine, Michael (05-2014. ) Resilient Patient Scheduling in Complex Outpatient Clinics .POMS, Conference. .

Torabi, Elham; Froehle, Craig; Adeoye, Opeolu (05-2014. ) Title Temporarily Redacted .POMS, Conference. .

Torabi, Elham; Mai, Feng; Rao, Uday; Magazine, Michael; Froehle, Craig (06-2013. ) A Queueing-Based Measure to Evaluate Responsiveness to Multi-Class Customers in Healthcare Delivery .INFORMS Healthcare Conference, Conference. .

Torabi, Elham; Froehle, Craig; Rao, Uday; Magazine, Michael (05-2013. ) A New Buffer-Sizing Approach to Robust Patient Scheduling .POMS, Conference. .

Torabi, Elham; Froehle, Craig; Rao, Uday; Magazine, Michael (10-2012. ) A New Buffer-Sizing Approach to Robust Patient Scheduling .INFORMS, Conference. .

Torabi, Elham; Froehle, Craig; Rao, Uday (10-2012. ) Resilient Patient Scheduling in a Complex Outpatient Clinic .INFORMS, Conference. .

Magazine, Michael; Froehle, Craig (11-2011. ) Patient Flow .Pulmonary Grand Rounds, UC Medical School, UC Medical School. Level:Local

Froehle, Craig; White, Denise L (11-2010. ) Fixing Outpatient Clinic Flow by Changing Behavior and Reducing Service Variance .INFORMS, Austin, TX.

Froehle, Craig (05-2010. ) Doctoral Symposium Research Faculty Panel .POMS, Vancouver, BC, Canada.

White, Denise L; Froehle, Craig; Klassen, Kenneth J (05-2010. ) Effect of Integrated Scheduling and Capacity Policies on Clinical Efficiency .POMS, Vancouver, BC, Canada.

Froehle, Craig (02-2010. ) Operational Therapy: Better Policies and Processes for Managing Healthcare Delivery .Kelley School of Business Research Seminar, Indiana University, Bloomington, IN.

Magazine, Michael; Froehle, Craig; Martin, Kipp; Wise, Cary (10-2009. ) Scheduling Doctors to Clinical and Surgical Timeslots .INFORMS, INFORMS, San Diego,CA. Level:International

Froehle, Craig; Halsted, Mark J (09-07-2007. ) Creating an Automated Triage System for Radiology .UC Outcomes Research Conference, UC Division of General Internal Medicine,

Froehle, Craig; Sampson, Scott E. (11-2006. ) Customer-Centric Innovation: The 7 Roles of Service Customers .Service & Support Professionals Association Services Leadership Conference, Washington, D.C.

Sampson, Scott E.; Froehle, Craig (02-2006. ) A Supply Chain Approach for Service Design and Innovation .Product and Service Innovation Conference, Park City, UT.

Honors and Awards

04-2019 Lindner Research Excellence Award Type:Scholarship/Research

05-2018 Dean"s List of Teaching Excellence Level:College Type:Teaching

04-2018 George Barbour Award for Good Faculty-Student Relations Level:University Type:Teaching

12-2017 Dean"s List of Teaching Excellence Level:College Type:Teaching

09-2017 Invited Speaker Level:National Type:Scholarship/Research

04-2017 Dean"s List of Teaching Excellence Level:College Type:Teaching

02-2017 Invited Speaker Level:National Type:Scholarship/Research

02-2017 Invited Speaker Level:National Type:Scholarship/Research

2015 Dean"s List of Teaching Excellence Level:College Type:Teaching

2015 Lindner Research Fellow Level:College Type:Scholarship/Research

2014 Dean"s List of Teaching Excellence Level:College Type:Teaching

2014 Guest Speaker, Business Advisory Council Level:College Type:Scholarship/Research

2014 Lindner Research Fellow Level:College Type:Scholarship/Research

2013 Dean"s List of Teaching Excellence Level:College Type:Teaching

2013 Invited Speaker Level:University Type:Scholarship/Research

2013 Lindner Research Fellow Type:Scholarship/Research

2013 Nominee, Michael L. Dean EXCEL Undergraduate Teaching Award Level:College Type:Teaching

07-2013 Co-inventor: US Patent #8,484,048 - “Automated System and Method for Prioritization of Waiting Patients” Level:National Type:Scholarship/Research

2012 Dean"s List of Teaching Excellence Level:College Type:Teaching

2011 Invited Speaker Level:University Type:Scholarship/Research

2010 Invited Speaker Invited to present my research on healthcare operations. Level:College Type:Scholarship/Research

2009 Most Influential Paper on Service Operations Management Paper awarded was "Foundations and Implications of a Proposed Unified Services Theory" (POM 2006). Level:International Type:Scholarship/Research

2007 Faculty Award Recipient

2006 IBM Best Paper Award

2006 Merit Bonus Award for Research Performance

01-2005 Invited Speaker, Grand Rounds

2002 Elwood S. Buffa Doctoral Dissertation Award

2000 Best Student Paper Award

2000 Federal Express Corporation Excellence in Service Research Award Received for “Antecedents of New Service Development Effectiveness: An Exploratory Examination of Strategic Operations Choices” (Appeared in JSR 3:1)

1999 Nominated for Kenan-Flagler Business School Teaching Award

1997 Competitive Merit-Based Assistantship

1997 John W. Wood Memorial Fellowship

Student Advising

Rea, David Dissertation Committee Chair Status:Proposal

Rea, David Supervised Research

Sundrup, Rui Dissertation Committee Chair

Rea, David Supervised Research 07-31-2016

Torabi, Elham Dissertation Committee Chair 05-2016

Abhinav, Abhinav Master"s Thesis Committee Chair Status:Completed 2015

Kondeth, Ahffan Master"s Thesis Committee Chair Status:Completed 2015

Chebrolu, Anila Master"s Thesis Committee Chair Status:Completed 2015

Igel, Anthony Master"s Thesis Committee Chair Status:Completed 2015

Thomas, Bijo Master"s Thesis Committee Chair Status:Completed 2015

Gopalakrishnan, Chandrashekar Master"s Thesis Committee Chair Status:Completed 2015

Acharya, Charith Master"s Thesis Committee Chair Status:Completed 2015

Mrinmayi, Gadre Master"s Thesis Committee Chair Status:Completed 2015

Reddy, Karthik Master"s Thesis Committee Chair Status:Completed 2015

Adhokshaj, Katarni Master"s Thesis Committee Chair Status:Completed 2015

Deshpande, Nitish Master"s Thesis Committee Chair Status:Completed 2015

Laker, Lauren Dissertation Committee Chair Status:Completed 10-2015

Kumbara, Abhi Master"s Thesis Committee Chair Status:Completed 2014

Dhawan, Pankaj Master"s Thesis Committee Chair Status:Completed 2014

Moore, Meghan Master"s Thesis Committee Chair Status:Completed 2013

Yu, Jingfan Master"s Thesis Committee Member Status:Completed 2013

Ward, Michael Grant Advisor Status:In-Process 2013

Shih-Feng, Ben Dissertation Committee Member Status:Proposal 2013

Boeke, Daniel Directed Individual/Independent Study Status:Completed 06-2012

Nguyen, Andrew Master"s Thesis Committee Chair Status:Completed 08-2011

Ward, Michael Master"s Thesis Committee Chair 06-2011

Ferrand, Yann Dissertation Research Advisor (one of) 06-2011

Allen, Nader Course Project Advisor 2010

White, Denise Dissertation Committee Chair Status:Completed 2010

Saha, Omkar Master"s Thesis Committee Member Status:Completed 10-2009

Chapman, Luke Master"s Thesis Committee Member Status:Completed 03-2009

Wise, Cary Master"s Thesis Committee Member Status:Completed 02-2009

Yang, Muer Directed Individual/Independent Study 2008

Melling, Jason; Menze, Jodie Directed Individual/Independent Study Status:Completed 06-2008

Faehnle, Andrew Master"s Thesis Committee Chair Status:Completed 06-2008

Gray, Lisa Supervised Research 03-2008

Yang, Muer Supervised Research 03-2008

Agarwal, Renu Dissertation Defense Committee Member Status:Completed 03-2008

Wise, Cary Supervised Research 12-2007

Chambati, Anna Supervised Research 06-2007

Harding, Bethany Master"s Thesis Committee Member 04-2007

Narayanaswamy, Bhaskar 2006

Huang, Ying 2005

Cole, Roger 2003

Harrod, Steven 2003

Harding, Bethany 2002

Kosse, David 2002

Service

Wasson Way Recreational Trail Committee (Committee member 2011- Committee chair & Board member 2017-2018 ) Type:Community Service Level:Public 2011

Playhouse in the Park Ambassadors (Outreach to young professionals on behalf of the Cincinnati Playhouse in the Park. ) Member Type:Community Service Level:Public 2009 -2011

UC Racquetball Club Faculty Advisor Type:University Level:University 2012

Trans-Disciplinary Research Leadership Program Faculty Mentor Type:University Level:University 08-2017 -06-2018

UC Pathway A Health Focus Group Committee Member Type:University Level:University 2013 -2014

UC IT Governance Committee (Infrastructure Planning Committee) Type:University Level:University 2006 -2011

UC Innovation Initiative Type:University Level:University 03-2010 -06-2011

UC Alumni Masters Forum (AMF) Type:University Level:University -2002

OBAIS Departmental RPT Committee Committee Member Type:Departmental Service Level:Department 2018 -2018

OBAIS PhD Program Coordinator (Manage OBAIS doctoral program. ) Type:Departmental Service Level:Department 01-2012 -08-2018

OM Hiring Committee Committee Member Type:Departmental Service Level:Department 09-2017 -04-2018

OBAIS DRPT (DRPT ) Committee Member Type:Departmental Service Level:Department 2017 -2017

OM Faculty Hiring Committee (Managed search for new OM faculty hire ) Committee Chair Type:Departmental Service Level:Department 08-2015 -09-2017

Merit Appeals Panel Committee Member Type:Departmental Service Level:Department 01-2011 -07-2016

MBA Capstone Reader (Read two MBA capstone projects and completed evaluation forms ) Type:Departmental Service Level:Department -2015

OBAIS DRPT (Co-Chair) (Ran DRPT meetings and coordinated writing of recommendation letters ) Committee Chair Type:Departmental Service Level:Department 2014 -2015

UC Analytics Summit Track Chair (Healthcare) Type:Departmental Service Level:Department 2013 -2013

Departmental RP&T Review Committee Attendee, Meeting Type:Departmental Service Level:Department 2001 -2013

MBA Capstone Reader Type:Departmental Service Level:Department 2011 -2011

Center for Business Analytics Assisted in creation of strategy, structure & marketing materials Type:Departmental Service Level:Department 02-2011 -08-2011

QAOM Distance Learning Committee (Look into distance learning opportunities relevant to QAOM. ) Committee Member Type:Departmental Service Level:Department 01-2011 -08-2011

QAOM Seminars Coordinator Type:Departmental Service Level:Department 08-2009 -08-2010

MBA Capstone Reader Type:Departmental Service Level:Department 2008 -2008

Lindner Executive Committee Committee Member Type:University/College Service Level:University 08-2018

Faculty Mentor Faculty Mentor Type:University/College Service Level:University 08-2016

Doctoral Program Committee Type:University/College Service Level:University 01-2012 -08-2018

Lindner RPT Revision Committee Committee Chair Type:University/College Service Level:University 05-2017 -02-2018

Faculty Development Workshop (Co-chair of workshop development & planning committee ) Committee Chair Type:University/College Service Level:University 08-2013 -11-2014

COB Grievance Committee Type:University/College Service Level:University 09-2009 -08-2012

Technology Task Force Type:University/College Service Level:University 01-2010 -12-2011

Certificate in Healthcare Management Program Development Team Type:University/College Service Level:University 10-2009 -12-2010

COB Workload, Overload & Adjunct Compensation Task Force Type:University/College Service Level:University 2009 -2010

COB Decanal Review Committee Type:University/College Service Level:University 02-2009 -06-2009

Energizing Lindner Hall Strategic Team Type:University/College Service Level:University 2006 -2008

Technology Task Force Type:University/College Service Level:University 2003 -2006

COB Undergraduate Honors Program Development Team Committee Member Type:University/College Service Level:University -2005

COB Hearings Committee Type:University/College Service Level:University 2003 -2005

COB Student Evaluation Task Force Type:University/College Service Level:University 2003 -2005

COB Undergraduate Programs Committee Committee Member Type:University/College Service Level:University 2001 -2003

CBA IT Expo Committee Member Type:University/College Service Level:University -2002

Journal of Operations Management (Special issue AE ) Editor, Associate Editor Type:Prof. Org. Level:Service to Professional Associations 06-2017

Service Science (Journal) (Review articles ) Editorial Review Board Member Type:Prof. Org. Level:Service to Professional Associations 2016

Journal of Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations 2010

Production and Operations Management (AE, Dept. of Healthcare OM ) Editor, Associate Editor Type:Prof. Org. Level:Service to Professional Associations 2010

M&SOM Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations 2007

Production and Operations Management (Dept. of Service OM ) Editor, Associate Editor Type:Prof. Org. Level:Service to Professional Associations 2006

Production and Operations Management Editorial Review Board Member Type:Prof. Org. Level:Service to Professional Associations 2003

POMS College of Healthcare Operations Management (VP of Outreach ) Vice President Type:Prof. Org. Level:Service to Professional Associations 05-2015 -05-2017

European Journal of Operations Research Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations 2015 -2015

Indiana University Workshop on Patient-Centric HealthCare Management in the Age of Analytics Reviewer, Conference Paper Type:Prof. Org. Level:Service to Professional Associations -2015

INFORMS Conference, “Joint Session HAS/MSOM-Healthcare: Managing Healthcare Operations” Session Chair Type:Prof. Org. Level:Service to Professional Associations -2015

INFORMS Health Application Section (Reviewed and judged several papers for the student paper competition. ) Judge, Student Paper Competition Type:Prof. Org. Level:Service to Professional Associations 2015 -2015

INFORMS Healthcare Conference, INFORMS MSOM Healthcare OM SIG Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2015

INFORMS Healthcare Conference (Cluster Chair, M&SOM Healthcare OM SIG ) Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2015

INFORMS (Managing Capacity and Demand in Healthcare Services ) Session Chair Type:Prof. Org. Level:Service to Professional Associations -2014

POMS Session Chair Type:Prof. Org. Level:Service to Professional Associations 2013 -2013

POMS (Serve on Board of the Production and Operations Management Society (2-year term) ) Officer, Other Officer Type:Prof. Org. Level:Service to Professional Associations 04-2011 -04-2013

INFORMS 2010 Session Chair Type:Prof. Org. Level:Service to Professional Associations 2010 -2010

Journal of Service Research Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2010

Management Science Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2010

Production and Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2010

POM Special Issue on Healthcare OM (Guest Co-Editor ) Editor, Journal Editor Type:Prof. Org. Level:Service to Professional Associations 2008 -2010

Manufacturing & Service Operations Management Editorial Review Board Type:Prof. Org. Level:Service to Professional Associations 2005 -2010

INFORMS 2009 Session Chair Type:Prof. Org. Level:Service to Professional Associations 2009 -2009

Interfaces Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2009

Jacobs & Chase, Operations & Supply Management Reviewer, Textbook Type:Prof. Org. Level:Service to Professional Associations -2009

Journal of Service Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2009

Journal of Operations Management Editorial Review Board Member Type:Prof. Org. Level:Service to Professional Associations 2005 -2009

National Science Foundation Reviewer, Grant Proposal Type:Prof. Org. Level:Service to Professional Associations 03-2009 -04-2009

Innovations in Healthcare Delivery 2008 Chairperson Type:Prof. Org. Level:Service to Professional Associations 2008 -2008

POMS - Healthcare Operations Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2008

POMS Online Editor-in-Chief Type:Prof. Org. Level:Service to Professional Associations 2006 -2008

POMS College of Service Operations Officer, Other Officer Type:Prof. Org. Level:Service to Professional Associations 2004 -2008

Decision Sciences Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2007

Innovations in Healthcare Delivery 2007 Chairperson Type:Prof. Org. Level:Service to Professional Associations 2007 -2007

Manufacturing & Service Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2007

POMS - Healthcare Operations Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2007

Decision Sciences Editorial Review Board Member Type:Prof. Org. Level:Service to Professional Associations 2006 -2007

POMS Chronicle Departmental Editor Type:Prof. Org. Level:Service to Professional Associations 2005 -2007

Cincinnati Innovations in Healthcare Delivery Chairperson Type:Prof. Org. Level:Service to Professional Associations -2006

Manufacturing & Service Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2006

POMS - Healthcare Operations Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2006

INFORMS - Service Operations Management Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2005

International Journal of Operations & Production Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2005

Manufacturing & Service Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2005

POMS - Service Operations Management Track Organizer Type:Prof. Org. Level:Service to Professional Associations -2005

Manufacturing & Service Operations Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2004

POMS - Technology-Enabled Service Operations Session Chair Type:Prof. Org. Level:Service to Professional Associations -2004

POMS Session Chair Type:Prof. Org. Level:Service to Professional Associations -2004

International Journal of Operations & Production Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2003

Omega Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2003

Decision Sciences Institute Session Chair Type:Prof. Org. Level:Service to Professional Associations -2002

DSI - Invited Panel, "Technology in Services" Session Chair Type:Prof. Org. Level:Service to Professional Associations -2002

Journal of Business Research Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2002

IEEE Transactions on Engineering Management Reviewer, Journal Article Type:Prof. Org. Level:Service to Professional Associations -2001

POMS - Information Technology and Technology Management for Service Operations Session Chair Type:Prof. Org. Level:Service to Professional Associations -2001

POMS Session Chair Type:Prof. Org. Level:Service to Professional Associations -2001

Professional Affiliation

2000: Various leadership positions held POMS,

1999: INFORMS,

1998 -2014: Decision Sciences Institute,

2000 -2004: Academy of Management, International

Courses Taught

SERVICES MANAGEMENT

PHD DISS RES IS

PHD RESEARCH IN BANA

RESEARCH IN OM

OPERATIONS STRATEGY

PHD DISS RES IN OM

PHD DISS RES IS

PHD RESEARCH IN BANA

RESEARCH IN OM

PHDDISSRESINOM

PHDDISSRESIS

PHDRESEARCHINBANA

RESEARCHINBANA

SERVICESMANAGEMENT

PHD DISS RES IS

PHD RESEARCH IN BANA

RESEARCH IN BANA

OPERATIONS STRATEGY

PHD DISS RES IS

PHD RESEARCH IN QA

PHD DISS RES IN OM

PHD DISS RES IS

PHD RESEARCH IN QA

Operations Strategy

PhD Dissertation Research in Information Systems

PhD Dissertation Research in Operations Management

PhD Research in Quantitative Analysis

Service Sector Management

PhD Dissertation Research in Operations Management

PhD Research in Information Systems

PhD Research in Quantitative Analysis

Research in Quantitative Analysis

PhD Dissertation Research in Information Systems

PhD Dissertation Research in Operations Management

PhD Research in Quantitative Analysis

Research in Quantitative Analysis

OPERATIONS STRATEGY

PHD DISS RES IN OM

PHD DISS RES IS

PHD RESEARCH IN QA

RESEARCH IN QA

SERVICES MANAGEMENT

PHD DISS RES IN OM

PHD DISS RES IS

PHD RESEARCH IN QA

RESEARCH IN QA

PHD DISS RES IN OM

PHD DISS RES IS

PHD RESEARCH IN QA

RESEARCH IN QA

Operations Strategy

PhD Dissertation Research in Information

PhD Dissertation Research in Operations Management

PhD Research in Quantitative Analysis

Research in Quantitative Analysis

Service Sector Management

PhD Research in Operations Management

PhD Research in Quantitative Analysis

Research in Operations Management

Research in Quantitative Analysis

Research in Quantitative Analysis

Operations Strategy

Operations Strategy

PhD Dissertation Research in Information

PhD Dissertation Research in Operations Management

PhD Research in Quantitative Analysis

Research in Operations Management

Research in Quantative

Seminar in Quantative Analysis I

Operations Strategy

PhD Dissertation Research in Information

PhD Dissertation Research in Operations

PhD Research in Quantitative Analysis

Research in Operations Management

Research in Operations Management

Research in Quantitative Analysis

Seminar in Operations Management I

Individual Study

Individual Study

PhD Dissertation Research

PhD Dissertation Research

PhD Dissertation Research

PhD Dissertation Research

Special Topics in Operations Management

Hot Topicsin Operations Management

Oper Policy & Strat

PhD Dissertation Research

Oper Policy & Strat

Oper Policy & Strat

Service Sect Oper

Oper Policy & Strat

Service Sect Oper

Oper Policy & Strat

Service Sect Oper

Oper Policy & Strat

Service Sect Oper

Faculty Development Activities

10-09-2014 -10-09-2014 Second City Improvisation Full-day workshop on applying improvisation skills to speaking, teaching, and presenting., University of Cincinnati, Lindner College of Business Type:Workshop

07-23-2012 -07-26-2012 Tableau Fundamentals & Advanced Courses Spent 4 days being trained how to use the Tableau data visualization package for possible use in a course on data visualization., University of Cincinnati Cincinnati, OH, United States Type:Tutorial

09-2011 -09-2011 A Garden of Graphics in Biomedical Research Two-day workshop on producing technical diagrams using the statistical package R., UC Dept. of Biostatistics Cincinnati, OH, USA Type:Workshop

09-14-2011 -09-14-2011 Business Intelligence Symposium Half-day seminar on the use of business intelligence / analytics., UC Lindner College of Business Type:Seminar

08-17-2011 -08-17-2011 Business Intelligence Half-day seminar on the use of IBM"s business intelligence analytics software., Cincinnati Zoo / IBM Type:Seminar

03-2011 -03-2011 Distance Learning Lunch & Learn UC LCOB Type:Tutorial

09-2010 -12-2010 Social Network Analysis Methods & Applications Audited ~75% of a special graduate seminar on social network analysis methods given by the UC Dept. of Sociology and a visiting scholar., UC Dept. of Sociology Cincinnati, OH, USA Type:Graduate Course

12-03-2010 -12-03-2010 Using UCINet for Social Network Analysis Overview of social network analytics using the UCINet and NetDraw software suite., CCHMC - DDBP Type:Workshop

02-17-2010 -02-17-2010 Wordpress for Courses - CET&L UC Type:Workshop

12-14-2009 -12-14-2009 Instructional Technology Seminar - CET&L UC Type:Seminar

04-16-2008 -04-16-2008 Podcasting Basics - CET&L UC Type:Workshop

02-27-2008 -02-27-2008 CET&L Workshop on Educational Technologies UC Type:Workshop

01-12-2005 -01-12-2005 Faculty Technology Resource Center Workshop UC Type:Workshop

Contact Information

521 Carl H. Lindner Hall
Phone: 513-556-7174
Fax: 513-556-5499
craig.froehle@uc.edu