Professional Summary
Seasoned and award-winning scholar and educator in supply disruption management; supply chain and operational process excellence; product, service, and process quality; and mass customization, with experience in building and improving educational programs and products, organizing high-energy and impactful gatherings and academics and practitioners, strengthening institutional partnerships, and turning around programs and organizations.
Education
Ph.D.: University of Minnesota Twin Cities, MN, USA, 1995 (Business Administration (Operations Management and Quality Management))
B.S.: Birmingham-Southern College Birmingham, AL, USA, 1989 (Business Administration (Management and Economics))
Research and Practice Interests
My research seeks to answer the following question: How can manufacturers design, manage, and improve their supply chain processes to minimize their inability to achieve the goal of RIGHT6? RIGHT6 is a term I coined to explain a perfect world in which manufacturers engage in “sourcing, making, and delivering” activities to create and deliver products to the right customer with the right level of quality, in the right quantity, and at the right place, right time, and right cost. In the real world, RIGHT6 is rarely sustained, as many different events can disrupt the physical flow of products across the supply chain.
Manufacturers minimize their inability to achieve RIGHT6 by continually working to improve process stability, capability, flexibility, and readiness. My research into supply disruption management, quality management, and mass customization provides insights to help manufacturers improve process stability, capability, flexibility, and readiness.
Positions and Work Experience
07-2019 -08-2023 Canada Research Chair in Supply Chain Management & Professor of Operations Management and Information Systems, Schulich School of Business at York University, Toronto, ON, CANADA
08-2016 -06-2019 Fisher College of Business Distinguished Professor, Fisher College of Business at The Ohio State University, Columbus, OH, USA
07-2020 -08-2023 Area Coordinator, Operations Management & Information Systems, Schulich School of Business at York University, Toronto, ON, CANADA
08-2018 -06-2019 Academic Director, Fisher EMBA Program, Fisher College of Business at The Ohio State University, Columbus, OH, USA
07-2011 -06-2019 Professor of Management Sciences, Fisher College of Business at The Ohio State University, Columbus, OH, USA
07-2013 -06-2015 Faculty Director of Educational Technology, Fisher College of Business at The Ohio State University, Columbus, OH, USA
07-2013 -06-2015 Faculty Director for the Executive MBA-Energy, Fisher College of Business at The Ohio State University, Columbus, OH, USA
2006 -06-2011 Associate Professor of Operations Management, Carlson School of Management at the University of Minnesota, Twin Cities, MN, USA
2008 -06-2010 Ph.D. Coordinator, Operations Management & Management Science Department , Carlson School of Management at the University of Minnesota, Twin Cities, MN, USA
2007 -2008 Academic Co-Director, Joseph M. Juran Center for Leadership in Quality, Carlson School of Management at the University of Minnesota, Twin Cities, MN, USA
2003 -2006 Associate Professor of Supply Chain Management, WP Carey School of Business at Arizona State University, Tempe, AZ, USA
2003 -2005 Founding Faculty Director, WP Carey MBA-Online Program, WP Carey School of Business at Arizona State University, Tempe, AZ, USA
2004 -2005 Academic Director, Chevron Advanced Certificate Program in Supply Chain Management, WP Carey School of Business at Arizona State University, Tempe, AZ, USA
2001 -2003 Associate Professor of Management, Department of Management at Arizona State University, Tempe, AZ, USA
2000 -2001 Faculty Program Director, ASU Evening MBA China Elective, Department of Management at Arizona State University, Tempe, AZ, USA
1998 -2001 Assistant Professor of Management, Department of Management at Arizona State University, Tempe, AZ, USA
1995 -1998 Assistant Professor of Business, Operations and Information Management Department at the University of Wisconsin-Madison, Madison, WI, USA